FAQ’s

/FAQ’s
FAQ’s2017-11-02T06:01:17+00:00

GENERAL QUESTIONS

How do I know that my order went through?

Once you’ve placed your order you’ll receive a confirmation email containing your order number and a tax invoice. Once we have processed your order, you will receive another email letting you know the shipping process has begun.

I’ve placed an order but haven’t received an email confirmation?

We send a confirmation email and receipt immediately when you make a purchase. If you’ve not received this email within 5 minutes of placing your order it may be worth checking your email account’s spam folder as occasionally they can be accidentally sent there. If you can’t find your confirmation email in your spam folder please contact us. Our Customer Service Team will then send you a copy of your receipt.

What happens if a product is out of stock?

We have stock arriving every day. If the jewellery box you want is out of stock, don’t worry. Contact our team as quickly as possible and we can inform you when our next shipment will be in.

Do you want to order bulk?

If you are planning an event and love our jewellery boxes and want to give them as gifts, please don’t hesitate to contacts us. We have a large supply of products in our warehouse and would love to get them to you as soon as possible.

How long does delivery take?

We aim to process and ship our orders within 1-2 business days. We ship all items with Australia Post. Shipping takes 2-10 business days depending on whether you live in a major city or rural area. Once your order has been shipped, we’ll send you the tracking code so you can track the progress of your order.

Will I receive information so I can track my order?

All our orders are sent via Australia Post. As soon as your order has been shipped from our warehouse, you will receive an ‘Order Update’ containing the tracking information for your order. Please note it can take a couple of days for the tracking information to be updated.

Do you ship to countries other than Australia?

Our shipping policy only relates to customers who live in Australia. If you live in another country and would like a quote for shipping please contact us. Please provide us with your intended order and shipping address and we will promptly get a quote back to you.

I’ve changed my mind! Can I exchange my jewellery box for another?

We want you to be 100% happy with your new jewellery box so we give you 30 days to decide if you’d like to keep it. If you’d like to swap your purchase for something else then contact us and let us know which items you’d like to exchange them for. We’ll then provide you with an address to return your order to. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we’ll send you your replacement jewellery box. For more information, read more about our exchange policy.

What happens if the jewellery box you want is out of stock?

Please contact our team as soon as you can. We can inform you when the next shipment is coming in or we can exchange the product for another of equal value. If you desire a jewellery box of lesser or greater value, we are happy to refund the difference or add the extra to the cart.

What happens if I want to return my products?

We provide a 30 day returns policy. If you’re not 100% happy with your purchase then contact us and let us know. We’ll then provide you with an address to return your order to. Your product must be in brand new condition, in its original packaging and not damaged in any way. Once you’ve shipped the product back to us and we’ve checked it, we’ll issue you with a refund for the product price. Refunds will be processed to the same payment method used at checkout.

How long will my refund take?

Once we have received your jewellery box back, refunds are processed within 24 hours. It may take up to 7 working days before you receive the funds back however, depending on the payment type used (typically PayPal refunds happen very quickly, and credit card refunds take 5-7 business days). There are no restocking fees.

How long will my Exchange take?

As soon as we receive your jewellery box back (and any additional payment if required), your replacement will be shipped within 1-2 business days via the shipping method selected.

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